Terms and Conditions

Please find below our online refund policy. The products and services affected are:

Online courses

Books / e-books/ audio Mp3’s / Dvd’s
Reports

Attended Training Courses

Please note that no refund or exchange will be given without a despatch note, receipt or other proof of purchase.

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.

Upon purchase
We want you to be happy with every purchase you make. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them or try them on for size (this also includes the packaging where it forms part of the goods, for example, dvd’s). You must ensure that you return the original undamaged packaging along with the item/s you wish to return.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full, minus any amounts due by way of compensation to either repair the goods or to cover any loss.

Promotional discounts
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

Returning a product
Please return any unwanted items within 14 days from the day your product arrives, for a full refund via the original payment method/s. If Gift Cards, Vouchers, or eVouchers have been used as payment or part payment, you will always be refunded primarily in eVouchers to the total value of all vouchers used in that transaction. Any remaining balance will be refunded to the payment card (if used).